Please note that all subscriptions auto-renew unless canceled prior to the next payment is due. We don't process prorated refunds so if you cancel within the subscription period, you'll still have access until the date you paid for.
Refunds will only be granted in the following cases:
- A viewer made double/multiple purchases using the same registration/login data. If you paid double, please open a ticket and attach both of your receipts and a screenshot of your bank statement showing the two payments you received after the purchase. We will refund the second purchase within 48 hours. You will see the refund reflect on your bank statement within three business days.
- An advertised content was canceled. The video-on-demand was removed by the Broadcaster.
- More than 80% of the content had streaming issues (no sound, or poor sound & video quality).
- For any reasons other than the above-mentioned cases, we would ask you to please read our terms of service - http://cleeng.com/cleeng-user-agreement